Why Adopt a ‘Hospitality Included’ Service Model?
We have adopted a ‘Hospitality Included’ service model as part of our COVID recovery process. This model facilitates providing equitable compensation for all our team members who each participate in the experiences enjoyed by our guests.
The impact of COVID-19 has been devastating to the hospitality industry. Expenses continue to rise, including a significant increase to minimum wage in Denver County, while revenues have been severely depressed by occupancy restrictions. The food and beverage industry accounts for one in four jobs lost during the COVID-19 pandemic as more than 100,000 restaurants were forced to close between March and September of 2020. Only 9% of the original Paycheck Protection Program funds were allocated to the hospitality industry despite 25% of the job losses coming from our sector.
Our goal is to continue offering exceptional hospitality experiences to our guests, but to survive, the economics of our business must evolve. The traditional voluntary gratuity structure is no longer tenable. Historically, team members earning their living through variable gratuities have been paid very low hourly rates. As labor laws prohibit tip sharing between tipped and non-tipped minimum wage coworkers, a substantial compensation discrepancy has existed between our guest-facing and heart-of-house staff for many years. The service fee model redresses this long-standing inequity, paying everyone a livable wage while also supporting sustainable operations during these uncertain times.
An 18% service fee will be added to dine-in checks, and 10% will be added to all takeout and delivery orders.
We deeply appreciate your continued support, and the support of our community, as we recover and rebuild from the COVID-19 pandemic.
Thank you for your patronage.